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11/23 07:18:15 [3112] - �[32minfo�[39m: trudesk v1.0.2 Copyright (C) 2014-2018 Chris Brame

11/23 07:18:15 [3112] - �[32minfo�[39m:

11/23 07:18:15 [3112] - �[32minfo�[39m: Running in: development

11/23 07:18:15 [3112] - �[32minfo�[39m: Server Time: Fri Nov 23 2018 07:18:15 GMT+0000 (Coordinated Universal Time)

11/23 07:18:16 [3112] - �[32minfo�[39m: Connected to MongoDB

11/23 07:18:19 [3112] - �[32minfo�[39m: TruDesk is now listening on port: 8118

11/23 07:18:19 [3112] - �[32minfo�[39m: SocketServer Running

11/23 07:18:20 [3112] - �[34mdebug�[39m: Checking Default Settings...

11/23 07:18:20 [3112] - �[34mdebug�[39m: Timezone set to America/New_York

TypeError: Cannot read property '_id' of undefined

at C:Program FilesiCuboidtrudesk-mastersrcsettingsdefaults.js:109:33

at C:Program FilesiCuboidtrudesk-masternode_modulesmongooselibmodel.js:4451:16

at model.Query.(anonymous function).call (C:Program FilesiCuboidtrudesk-masternode_modulesmongooselibquery.js:3606:7)

at C:Program FilesiCuboidtrudesk-masternode_moduleskareemindex.js:315:21

at C:Program FilesiCuboidtrudesk-masternode_moduleskareemindex.js:135:16

at args.(anonymous function) (C:USERSICUBOIDAPPDATAROAMINGNPMnode_modulespm2node_modulesevent-loop-inspectorindex.js:138:29)

at process._tickCallback (internal/process/next_tick.js:112:11)`

i am using trudesk node js web application.
its using mongo db as database.i installed in my local its working .but in server on running the app i am getting this error

I ran into this issue a while ago when I was messing around with the database. I got around it by validating the object that's referenced in srcsettingsdefaults.js at line 109 (according to the error above and the github repo at this time).

You can see the issue in code, where type._id is referenced. You need to confirm that type is an object and that _id is a string. Starting at line 107:

            var defaultTicketType = new SettingsSchema({

                name: 'ticket:type:default',

                value: type._id

            });

Change that so validation of the object happens before the object's keys are referenced:

            if (typeof type !== 'object' ||  typeof type._id !== 'string' ) return;

            var defaultTicketType = new SettingsSchema({

                name: 'ticket:type:default',

                value: type._id

            });

if (typeof type !== 'object' ||  typeof type._id !== 'string' ) return;

Although this is a valid check, the return is not calling the callback thus preventing the default script from completing an exiting correctly. Also _id may not always read as a string and the value is of Mixed type.

if (!_.isObject(type) || _.isUndefined(type._id)) return callback('Invalid Type. Skipping.')

I've added the above check to the codebase. The reference function is called if it detects the default ticket type setting is not present. This should only occur on the first startup unless manually removing/updating documents from MongoDB.